Frequently Asked Questions

Your questions, answered.

Getting Started

BYNC is a reservation-first selling platform. Instead of waiting for products to arrive, sellers publish products on the way, collect reservations, manage waitlists, and fulfill orders when stock is available.

Starting your store is simple and takes around 5 minutes. Create your account, choose your store name and public link, add your logo, then publish your first products on the way. You can start collecting reservations immediately. No technical skills are required.
5 minutes setup · No technical skills required

BYNC is built for marketplace sellers and social sellers. This includes sellers who share products through Vinted, Instagram, Facebook, TikTok, Telegram, or other channels, as well as sellers who import, produce, or create products before they arrive.
Best fit: sellers with products on the way

BYNC helps you monetize waiting time. Instead of waiting for stock to arrive, you can collect reservations in advance, validate demand, and prepare your sales earlier. This reduces unsold-stock risk and improves visibility on upcoming arrivals.
Monetize waiting time

BYNC currently has one active plan: Free. You can launch your store with no setup fees. Pro (coming soon) will include more product capacity, multi-quantity products, custom domain connection, and SEO options.
Free plan available now · Pro coming soon

Current Free plan limits: up to 10 products per store and quantity limited to 1 unit per product. Archived products do not count in the 10-product limit. These limits may evolve when Pro is released.
Up to 10 products on Free · 1 unit per product

Reservation System

The first successful reservation takes the main booked spot right away. If the product is already reserved, new customers can only join the waitlist. If the booked reservation is canceled, the first customer on the waitlist automatically moves up. This keeps the process transparent and fair for buyers.
Instant booked spot · Seller-managed waitlist

Reservations stay open until the reservation deadline set by the seller. This deadline can be earlier than the final arrival date, but it cannot be later than the end of the arrival window.
Reservation deadline

No. BYNC currently does not process online payments. The platform is focused on reservations and waitlist management before stock arrives. Payment and final transaction are handled directly between seller and buyer outside the platform once the product is available.
Reservations only — no built-in checkout yet

No. A reservation is free. If a store asks for card details, the card is used only to confirm serious interest and secure your place in the queue. You are not charged when you reserve. The seller will contact you with payment details when the item is available.
No payment is taken at reservation

Your Store

Yes. Every seller gets a public BYNC link in the format yourstorename.bync.store. The link is shown in your dashboard next to your store name, with a quick copy button. You can share it directly with customers on social media or messaging apps.
yourstorename.bync.store

Yes. You can customize key parts of your store homepage: the store intro, links, FAQ preview, and the overall layout. Use the edit buttons on each block to update content, and use the Customize panel on the right to control what is shown.
Customize panel: show or hide sections, adjust intro layout, and manage how your homepage is displayed

Store activation is manual. In Settings, you can activate your store whenever you are ready. Recommendation: add at least 4 products, complete your homepage, and provide at least one contact method before going live.
Manual activation in Settings · Recommended before launch: 4+ products and at least one contact method

Integrations

Yes. You can add links to your external channels from your seller profile and contact settings, including Instagram, Facebook, TikTok, Telegram, Vinted, eBay, Leboncoin, Etsy, and your own website. This helps customers find you through the channels you already use.
Supported examples: Instagram, Facebook, TikTok, Telegram, Vinted, eBay, Leboncoin, Etsy

BYNC currently supports French and English. You can select your store language in settings, and your public storefront follows that language by default.
Supported now: EN + FR